Five9, Inc a leading provider of the intelligent cloud contact center, announced today significant growth globally in alignment with record growth in North America. With new product enhancements, additional customers, added reseller partners, and increased SI alliances, Five9 continues to expand its international presence.
In the last year, Five9 has signed on a substantial number of multinational companies, as large enterprises continue to make the move from premises-based solutions to intelligent cloud contact centers to take advantage of the flexibility of the cloud. In addition to the benefits of cloud, Five9 has seen an uptick in global adoption and has increased global voice PoPs to support agents around the world with high quality voice interactions. At the same time, the company has also seen substantial growth within the regional and local teams to serve customers internationally.
Over the 12 months, Five9 has seen strong international growth at 41% year-over-year and expanded its office footprint to include presence in London, Sao Paulo, Sydney and Toronto to meet regional demands.
“Fueling this growth is a combination of world-class sales and marketing teams, as well as an expanding network of top reseller partners and a rock-solid product offering our customers love,” said Dan Burkland, Five9 President. “Our company has repeatedly been called out by industry analysts as providing white glove support and our customers echo that.”
As part of the company’s focus on the global market, Five9 doubled the international go-to-market team with the addition of several strong industry leaders, including Cisco alumni Brian Atkinson, Five9 VP and GM EMEA, Jake Butterbaugh, Five9 VP Global Channel Sales, and Andy Zazerra, Five9 VP Professional Services, previously of Genesys.
Partners play a crucial role in the Five9 market expansion and in-region support. Over the past year, Five9 added 16 new reseller partners across EMEA, Canada and LATAM including Babble, Connect Assist and GulfCX – in addition to an expanded partnership with Nuveto.
“In addition to sales momentum, we continued to add product capabilities to support our EMEA, LATAM and other global customers – including 25+ new features,” said Anand Chandrasekaran, Executive Vice President, Product Management at Five9. “We’re expanding our software-based voice services as well as enhancing our CNAM capabilities for improved campaign support and we continue to invest in connectivity options for users as we expand data centers globally.”
Five9 is also proud to announce the creation of two Canadian data centers leveraging Google cloud planned for availability in the summer of 2020. These data centers will help Five9 to service its rapidly growing Canadian customer base and to scale quickly to meet future needs. The new data centers augment the already available data centers in North America and EMEA. In addition, Five9 has a network of strategically placed voice PoPs, powered by AWS as part of the Five9 multi-cloud strategy, that handle voice, keeping it close to the agent and customer for the highest possible quality. Five9 is better equipped than ever to deliver high quality customer service to our global customers.