Thanks to a boom in mobile devices and the popularity of mobile data services, customer appetite for mobile bandwidth is growing. The challenge for mobile operators is that demand is outpacing revenue growth, creating a gap that threatens the technology's economic promise. TelecomEngine spoke with Lane Liley, Director of Product Management at Tekelec, to discuss how customer experience management, among other strategies, might provide a way for operators to stay profitable while keeping their customers happy.
The convergence of technology, devices and content has ushered in a sea change in mobile communications. A growing breed of access devices is changing how people communicate by enabling an “always-on,” connected experience. Media-rich applications are supplanting basic voice services. And, Internet protocol networks are replacing circuit-switched networks to provide the bandwidth and speed to support today's interactive lifestyle.
Ciena Corporation (Linthicum, Md.), a supplier of telecommunications networking equipment, on Monday announced the evolution of its packet-optical portfolio designed to enable intelligent infrastructures using advanced silicon, software and switching technologies. Ciena also announced its OneControl Unified Management System, a component of its software portfolio that unifies visibility and control of wavelength, OTN and packet services from edge access through the network core.
Apple (Cupertino, Calif.),on Monday introduced iCloud, a cloud service that works with applications on the iPhone, iPad, iPod touch, Mac or PC to automatically and wirelessly store content in iCloud and automatically and wirelessly push it to all other devices. According to Apple, when anything changes on one of your devices, all of your devices are wirelessly updated.
HP Enterprise Services (Plano, Texas) on Tuesday announced enhancements to the company’s hybrid delivery cloud solutions, offering telecom companies the agility they need to quickly enter the small and medium-size business (SMB) market with revenue-generating on-demand communications services.
Echelon (San Jose, Calif.), an open-standard energy control networking company, announced on Tuesday its Edge Control Node (ECN) is Verizon 3G certified. According to Echelon, certifying the ECN product through Verizon Wireless’ (Basking Ridge, N.J.) Open Development program ensures that utilities can use Verizon’s network as the backhaul for their smart grid systems.
Any picture of a "true connected car system" that works seamlessly is, by definition, incomplete. Much as a computer can accommodate a programmer's chosen software language and development process, so connected vehicles must be designed to adapt to changing consumer desire and incorporate their content, applications and services. An initial challenge is to consider the connected vehicle as a platform for content and service delivery, rather than a branded expression of content or application determinism.
There were plenty of new BSS/OSS and CRM products to be found at the TM Forum Management World conference in Dublin last week, as software providers scrambled to offer new weapons that will allow carriers to hunt revenue opportunities in Cloud Services (among other places). Just some of the new product introductions included…
In one of the highlights of the TM Forum Management World event in Dublin last week, the Irish government showed off its Exemplar project, a “metro ring” carrier network in Dublin that is said to be the first to incorporate optical burst switching, a technology that could have broad implications in greatly improving the efficiency and capacity of carrier networks.
Google Inc (Mountain View CA) and four bank and telecommunications partners on Thursday unveiled "Google Wallet," taking U.S. shoppers a step closer to paying by waving their mobile phones at the checkout counter.
The Internet search company's system that lets people pay with phones instead of cards, hoping to win a race against major rivals including Visa, top U.S. banks and mobile network operators.