Tone adds VOIP quality control to ‘ReliaTel’ suite

Tone Software Corporation (Anaheim, CA, USA), a provider of network monitoring and management solutions has released its “ReliaTel” VoIP quality of service (QoS) and Converged Infrastructure Management software. This product adds to the ReliaTel core competency of managing voice quality, network service levels and the physical voice and data infrastructure.


Tone Software Corporation (Anaheim, CA, USA), a provider of network monitoring and management solutions has released its “ReliaTel” VoIP quality of service (QoS) and Converged Infrastructure Management software. This product adds to the ReliaTel core competency of managing voice quality, network service levels and the physical voice and data infrastructure.

With SIP (Session Initiation Protocol) trunking permeating corporate telephony networks at a rapid pace, SIP technology is becoming a foundation for deploying and implementing unified communications, mobility, collaboration and telepresence applications. Further, SIP trunks are often justified based on expected cost-savings for enterprises. As a result, effectively managing SIP trunks is imperative to ensure the service levels of the SIP transport layer, the quality of voice traffic as it enters the corporate network, and the expected financial ROI.

Tone’s ReliaTel solution is a platform-agnostic VoIP QoS and converged infrastructure management solution, currently available in a fully-hosted, premises-based, or turnkey deployment and licensing option.

“VoIP quality problems are not always isolated within the corporate network,” noted Amit Kapoor, director of strategic technology advancement for Tone. “Quality issues frequently originate at the SIP trunks, prior to the voice packets ever reaching the corporate gateways or switch. Using ReliaTel SIP management, MSPs and enterprises have the visibility necessary to differentiate where these issues occur and the nature of the quality impairment — which significantly increases their ability to rapidly resolve quality issues and control VoIP quality and service levels.”

ReliaTel’s ability to monitor and analyze VoIP QoS in real-time provides immediate awareness of quality degradation occurring at the SIP trunk, and the specific metrics and facts related to the quality or service issue. Armed with this critical data, voice teams can engage SIP providers earlier and work directly with their carrier or Internet Telephony Service Provider (ITSP) to resolve the correct quality problems, rather than wasting time chasing the wrong root cause of quality issues they assume are originating within their own network.

ReliaTel converged network management also enables users to monitor and manage their physical SIP architecture — including session border controllers, gateways and softswitches — for device health, link status and utilization statistics. This ensures the physical network is available and capable of moving the voice traffic between SIP trunks and the corporate VoIP network.

Further, ReliaTel’s VoIP QoS and service level reporting capabilities enable voice teams to easily track trends in voice quality, availability, utilization and performance of their SIP trunks over time.

ReliaTel SIP management is available immediately.