Customer experience management and the demand for mobile data services: Tekelec one-on-one

Thanks to a boom in mobile devices and the popularity of mobile data services, customer appetite for mobile bandwidth is growing. The challenge for mobile operators is that demand is outpacing revenue growth, creating a gap that threatens the technology's economic promise. TelecomEngine spoke with Lane Liley, Director of Product Management at Tekelec, to discuss how customer experience management, among other strategies, might provide a way for operators to stay profitable while keeping their customers happy.

Focusing on your subscribers in a mobile broadband world

The convergence of technology, devices and content has ushered in a sea change in mobile communications. A growing breed of access devices is changing how people communicate by enabling an “always-on,” connected experience. Media-rich applications are supplanting basic voice services. And, Internet protocol networks are replacing circuit-switched networks to provide the bandwidth and speed to support today's interactive lifestyle.

ZTE to power BelTelecom GPON FTTH national broadband network

ZTE Corporation (ShenZhen, P.R.C), a global provider of telecommunications equipment, announced it will supply GPON fiber to the home (FTTH) equipment for BelTelecom’s (Minsk, Belarus) national broadband network project in Belarus.

ChinaComm selects Tellabs for broadband wireless access core network

ChinaComm (Guangzhou, P.R.C) selected the Tellabs (Naperville, IL) SmartCore 9100 platform for a packet core network for broadband wireless access services in Beijing and across nine other mainland Chinese markets. According to Tellabs, it will represent more than 90% of the markets where ChinaComm initially plans to deploy broadband wireless services.

According to Tellabs the SmartCore 9100 platform will support broadband wireless access networks from various manufacturers.

Futurecom 2011

Date
Start Date: 
Monday, September 12, 2011
End Date: 
Wednesday, September 14, 2011

Sao Paulo - Brazil

Futurecom is the largest Telecommunications event in Latin America. 15000 attendees from 40+ countries participate at Futurecom Brazil. It has a 25.000sqm exhibition area and an outstanding International Congress. Most of worldwide ICT companies participate at Futurecom, as well as all Brazilian Fixed and Mobile Carriers.

http://www.futurecom.com.br/2011/en/index.php

FTTH Council urges FCC to preserve "High Cost Fund" to keep U.S. rural high-speed broadband on track

Maintaining the High-Cost universal service fund is critical to ensuring that the nation's broadband universal service goals are achieved, according to a document filed today with the U.S. government Federal Communications Commission (FCC) by the Fiber-to-the-Home (FTTH) Council, a non-profit organization that advocates for the expansion of next-generation broadband.

Ericsson wins contract worth up to $1.2 billion in Australia

Reuters

Australia's state-owned National Broadband Network awarded a contract to Ericsson (Stockholm, Sweden) worth up to $1.2 billion, the latest in a string of contracts to build the 38.4 billion network.

The contract is to build and operate a wireless network over the next ten years to cover the remote parts of Australia that will not be serviced by fiber-optic cable under the government's plan to provide fast Internet connections to the bulk of Australian homes.

Customer Experience Management

CEM is a strategic approach to monitoring, measuring and managing all of a customer's interactions with the service provider. This whitepaper describes the need for operators to focus on their subscribers QoE to reduce churn and sustain revenue. Register here for White Paper Download

Management World News 2011 - Dublin - Live

Newsfeed & RSS from tmforum.org

TM Forum

Whether you’re interested in cable, cloud services, government and defense, Frameworx or all of the above, the specialist networking activities at Management World 2011 are the place for you to mingle with your peers and with TM Forum subject matter experts.

Samsung selects Ethertronics for smartphone technology

Ethertonics (San Diego Calif.), a technology company enabling the future direction of mobile communications via its portfolio of antenna and RF solutions, today announced that its Isolated Magnetic Dipole (IMD) antenna technology is enabling broadband connectivity for Samsung's new Infuse 4G smartphone, which is being dubbed as the world's thinnest 4G smartphone.

In today's smartphones and the Infuse 4G in particular, designing an antenna solution that will support competitive form factor design, yet meet stringent RF specifications is challenging.

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