Smart911 Program spreading through U.S.

Rave Mobile Safety (Framingham, Mass.), a provider of safety software, on Tuesday announced that its Smart911 technology is seeing nationwide adoption, including numerous municipalities in over 13 states. Smart911 allows citizens to enter personal information online, which is then automatically available to a 9-1-1 call taker, in the event they call 9-1-1.


Rave Mobile Safety (Framingham, Mass.), a provider of safety software, on Tuesday announced that its Smart911 technology is seeing nationwide adoption, including numerous municipalities in over 13 states. Smart911 allows citizens to enter personal information online, which is then automatically available to a 9-1-1 call taker, in the event they call 9-1-1.

The service is paid for by existing 9-1-1 fees that are collected by service providers. According to Todd Miller, vice president of public safety services at Rave Mobile Safety, there is no fee for the citizens using Smart911 because it utilizes the surcharge fund that appears at the bottom of every phone bill.

According to Rave Mobile Safety, the additional data provided by Smart911 is far more extensive than what is typically available to 9-1-1 dispatchers and first responders. Smart911 has recently been deployed throughout U.S. municipalities including, Atlanta, GA, Luzerne County, PA, Southwest Regional Communications Center (including the cities of DeSoto, Cedar Hill and Duncanville, TX), and throughout Kentucky.

“Today, when so many people use cell phones to communicate, it’s critical that we bridge the gap between our existing 9-1-1 technology and the technology used by our callers. Once implemented, Smart911 will allow citizens to enter life-saving information, including their home addresses affiliated with their cell phone, information about allergies, disabilities or impairments, as well as photos of family members, allowing first responders to have more information when a 9-1-1 call is placed,” said Peter Aman, Chief Operating Officer, for the City of Atlanta. “This data will be delivered to our 9-1-1 center and will automatically display to the answering telecommunicator, whether the call originates from a citizen’s landline, VoIP, or mobile phone. More information means that we will be able to improve emergency outcomes and keep our city safe.”

Smart911 allows citizens to create a Safety Profile that they want to make available to 9-1-1 call takers through a website.

“Smart911 is similar to the way that Facebook is your social network and LinkedIn is your professional network. Smart911 acts as your safety network,” said Miller.

“When people call 911, something is generally wrong and they aren’t thinking clearly,” said Lisha Corn,9-1-1 Director, Henderson County, North Carolina. “Now we won’t have to spend valuable time during an emergency establishing the basics, and we can focus on the details of the emergency they are dealing with when they call.”