Report: Comcast, Verizon top business VoIP services for North America

Market research firm Infonetics Research last week released excerpts from its annual North America Business VoIP Service Leadership Scorecard, which analyzes and ranks the top service providers in the hosted VoIP and unified communications (UC) services market and the IP connectivity market.



Market research firm Infonetics Research last week released excerpts from its annual North America Business VoIP Service Leadership Scorecard, which analyzes and ranks the top service providers in the hosted VoIP and unified communications (UC) services market and the IP connectivity market.


“Comcast’s acquisition of New Global Telecom, the former perennial leader in our business VoIP scorecards, propelled Comcast to the number one position in Infonetics’ hosted Business VoIP Leadership Scorecard this year,” says Diane Myers, principal analyst for VoIP and IMS at Infonetics Research (Campbell, Calif., USA). “And, for the fourth year in a row, Verizon Business is number one in our IP Connectivity Leadership Scorecard, followed by AT&T.”


Comcast earned an overall score of 33 out of 35 for hosted VoIP services, while Verizon Business earned an overall score of 32 out of 35 for IP connectivity providers. According to the report, West, Verizon, and 8×8 are also among the top hosted VoIP providers in North America, while AT&T, Comcast, and XO are among the top providers.


According to Myers, 2011 was a year of consolidation in North America among business VoIP service providers.


“Though there are still a large number of VoIP service providers in North America, consolidation is starting to separate the large providers from the rest of the pack,” says Myers.


According t the report, at the end of 2011, many of the top hosted VoIP service providers had over 100,000 VoIP and UC seats, while others had fewer than 50,000 seats, signaling further consolidation to come, and likely the shuttering of some businesses.