As it becomes clear that operators cannot have a best-in-class customer experience without having an all-round view of their customers, the CEM debate and discussion is hotting up once again. Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators.
Module maker Telit has teamed up with Parsec Technologies to create what they call “the world’s lowest-profile companion solution for GPS receiver and antenna”.
The organizations say the components can be made to fit a 6x16x8mm space – making the product suitable for a wide variety of uses.
Both companies say they are making available complete application notes to simplify the engineering effort for system integrators.
Dutch navigation company TomTom has revealed that its fleet-management business grew by 38% in 2013 to serve a total of 330,000 connected vehicles.
Fleet-management services are now used by some 27,000 customers in more than 60 countries worldwide, according to the technology player.
“This year-on-year growth reflects our ongoing success in bringing to market products that offer significant value to companies operating vehicle fleets,” said Thomas Schmidt, the managing director of TomTom Business Solutions, which is responsible for the range of fleet-management services.
Australian M2M device maker M2M Connectivity has taken the wraps off a new satellite data modem aimed at the asset-tracking market.
Its Quake Q-Pro modem is designed to support tracking and data services on cellular and satellite technology, and operates on the Inmarsat-4 satellite constellation.
M2M Connectivity (Melbourne, Australia) says the Quake Q-Pro modem will support two-way data messaging over Inmarsat’s (London, UK) IsatData Pro network and using terrestrial cellular technology.
Danish smart-meter specialist Kamstrup says it has won a contract with a consortium of eight Danish utilities requiring it to provide more than 150,000 smart meters over a three-year period.
MV Group, the consortium, is introducing smart meters as part of a project to create a smart grid that will lead to efficiency improvements and various other benefits.
Germany’s Siemens and Spain’s Iberdrola have formed a strategic alliance to develop smart-grid services for companies in the Middle East.
The organizations say they have already signed a memorandum of understanding to work together on integrating energy from renewable sources – such as the sun and wind – into smart grids.
Slovakia’s three existing mobile operators and new entrant Swan have emerged as the winners of new 4G licenses following the conclusion of the country’s multi-band frequency auction.
In a statement published on its website, Slovakia’s telecoms regulator said the auction raised a total of €163.9 million ($224 million) – 15% more than the base price it had set for the various lots on offer.
France's industry minister pressed struggling telecoms company Alcatel-Lucent on Friday to cut fewer jobs as part of a restructuring aimed at stemming years of losses.
The Franco-American group ran into opposition from President Francois Hollande's Socialist government when it said in October it would lay off 10,000 workers worldwide, including 900 in France.
France's three biggest mobile operators have signed up 1 million customers each to new superfast mobile services, although a hoped for boost in margins from such 4G technology looks unlikely to materialize because of a price war.
Take-up of 4G across Europe, while lagging the United States and Asia, has begun rising in the past year, driven by rocketing demand for mobile data and launches in major markets like Germany, Britain and France.
Global media and entertainment player Technicolor has launched a new service in partnership with IT giant IBM that provides monitoring, management and analytics for M2M cloud solutions.
Branded Virdata, the service is targeted at the consumer electronics, automotive, utilities, health, industrial automation and retail industries and is said to include a real-time and historical big data analytics stack.