As it becomes clear that operators cannot have a best-in-class customer experience without having an all-round view of their customers, the CEM debate and discussion is hotting up once again. Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators.
Now the world’s premier meeting place for the CEM in telecoms community, CEM Global Summit 2014 will showcase the most comprehensive agenda in the market. Take part in 2 days and 30+ interactive debates, panel discussions, case studies and roundtables to dive deeper into issues such as employee engagement, self-service strategies and how to build that sought-after 360 degree view of your customers.
At the 2013 Summit, over 70 international operators gathered for cutting-edge debate and discussion on the hottest topics in CEM. Building on this success, the 2014 Summit will welcome advanced CEM leaders from across the globe to showcase their CEM initiatives. Benefit from over 40 expert speakers and panellists and walk away with the tools and strategies you need to successfully deliver a consistently positive customer experience in an increasingly complex, digital world.
New for 2014, ensure you get the most value from the event by choosing from multiple topic streams across the 2 days and creating a conference agenda tailored specifically to your needs. Choose whether to attend sessions on leveraging your customer data to radically enhance the customer experience or sessions that explore emerging contact centre trends and the growing trend of self-service strategies.