In a highly competitive and saturated market like Telecoms, customer retention is a business necessity. Here you will discover why customer experience, not discounts or bonuses, is the key to reducing customer churn. Listen to over 15 case studies from Deutsche Telekom, Orange, Telefonica, Ooredoo, TDC, Liberty Global and others on topics such as customer centricity, brand customer experience, Big Data, social media, NPS and much more.
Be different, be better! Drive your CEM!