The UK’s Vodafone has unveiled plans to open two new regional hubs in Africa to support the growing demand for its enterprise services.
Vodafone Global Enterprise (VGE), which caters to corporate customers, plans to establish hubs in Nairobi, Kenya and Accra, Ghana to provide greater support for more than 600 of its multinational customers with operations in Africa.
VGE serves some 1,700 customers internationally and says revenues have been growing fast in Africa, exceeding €1 billion ($1.29 billion) in the last financial year.
The operator says the hubs will meet the needs of customers in east and west Africa and thereby complement the existing hubs in Cairo, Egypt and Johannesburg, South Africa.
Those existing hubs provide round-the-clock support in 13 languages, claims Vodafone (Newbury, UK), whose network of partner market operations allows it to provide services to businesses in more than 50 African countries.
“Many global companies expanding their presence in Africa are daunted by the challenge of setting up operations in different countries, each with their own infrastructure and communications challenges,” said Stevan Hoyle, VGE’s president of Asia-Pacific and sub-Saharan Africa. “Companies are looking for expert help in minimizing the cost and complexity of their communications across Africa and beyond.”
“There is growing interest in our ability to offer a single management contract governing multiple territories, taking away much of the worry for large corporate customers looking to manage their communications in a fast-growing but demanding environment,” he said.