Comptel Corporation, vendor of dynamic Operations Support System (OSS) software, today announced a second phase of its Enhanced Cloud Service Management Catalyst initiative that will explore how communications service providers (CSPs) can develop, monetize and assure a portfolio of innovative and unique cloud computing-based services like hosted video conferencing.
Building on the Inter-Cloud Service Management Catalyst, which was demonstrated at TM Forum's Management World 2010 conference, the proof-of-concept initiative includes a number of new participants including BT, Cisco, Amartus, Comptel, InfoVista, MetraTech and Progress Software.
The collaboration will look to define an intelligent infrastructure and management approach that will allow CSPs to achieve service differentiation, reduced costs, and access to new revenue streams and markets through portfolios of enhanced cloud services as its objectives broaden from the fulfillment of cloud services to the operational processes associated with assurance, usage collection, billing, rating and charging.
"All CSPs need to better understand how key services can be utilized to deliver more innovative services to customers, and to explore how these often complex services can be assured and monetized," said Steve Orobec, lead OSS standards manager and enterprise architect, BT.
"The Enhanced Cloud Service Management Catalyst provides an opportunity to explore how the delivery, performance and monetisation of enhanced cloud computing and collaboration services can be managed without any negative fallout for CSPs," said Tom Caldwell, director of technical marketing, Network Management Technology Group, Cisco.
"As the usage of hosted unified communications and collaboration services increases, it is even more critical for CSPs to closely manage the fulfillment and orchestration and charging and monetizing of these offerings," said Gareth Senior, chief technology officer, Comptel. "In this phase of the Catalyst, we are pleased to show how operators can exercise flexible policy control and charging capabilities with cloud-based technologies to achieve service differentiation and personalization and optimize the enterprise customer experience."
The Catalyst will be demonstrated live in Forumville at TM Forum's Management World 2011, taking place 23-26 May in Dublin, Ireland.