Active Endpoints, Inc. (Waltham, MA), the process automation company, announced Tuesday that one of Europe’s telecommunications operators, Tele2, has gone live with a ActiveVOS process application that integrates its core billing and provisioning applications.
Tele2, headquartered in Sweden, has over 30 million customers in 10 countries and offers mobile communication services, data network services, fixed broadband and telephony, cable TV and content services. Mobile communications is a primary focus area and an important growth segment accounting for more than 60% of Tele2's operating revenue. With over a million new activations or service change orders per month, Tele2’s account provisioning systems were being outpaced by the company’s rapid growth.
Tele2 selected ActiveVOS business process management system (BPMS) to pilot their “fixed-line provisioning with services” project because it solved an immediate pain point and exhibited many of the same issues as future mobile provisioning projects. Combining a mixture of human and system tasks, ActiveVOS processes were developed and implemented in a third of the time compared to Tele2’s former open source approach. The real benefit ActiveVOS offered was the improvement in fixed line customer service, where the completely automated solution eliminated the need for customer service representative (CSR) intervention.
Using ActiveVOS, Tele2 could track and visualize transactions while steadily increasing transaction throughput and scalability. Initially, ActiveVOS easily handled over a million transactions per month and provided Tele2 the confidence that it could scale. The solution was expanded to handle six million transactions per month with an objective to reach close to 12 million within a year. Tele2 has since expanded the use of ActiveVOS to other projects. It now spans to over 20 integration projects, over 50 business processes and hundreds of web services.
“Time savings, visibility into our transactions and flexibility is our focus,” said Deniss Leibenzons, Activation Systems Manager, Tele2. “I could say that ActiveVOS easily cut our development time in half. Not only does that mean we save money, but we can also do more projects in the same time.”
Designed specifically to address the needs of IT project teams – architects, developers and project managers - ActiveVOS is a customizable business process management platform that integrates people, processes and systems of companies of all sizes and across all industries. ActiveVOS is a model-based system in which BPMN (Business Process Modeling Notation) 2.0 process models are easy to design and change. When deployed, ActiveVOS executes BPMN models directly on a proven, high-performance BPEL (Business Process Execution Language) engine.
“We are very pleased to see that the advanced BPM technology in ActiveVOS enabled Tele2 to achieve their corporate goals of improving customer service and sustaining rapid growth,” said Eric Egertson, Vice President Sales, Active Endpoints. “ActiveVOS’s capabilities to scale beyond a small number of services, handle complex business processes, capture critical customer tracking data and ease of use make it the ideal process automation solution for Tele2, and really for any enterprise looking for efficiency and cost savings.”