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'Proactive Chat' gives telcos a new route to improve customer satisfaction -- August 26, 2010 Though it took a long time to arrive, online chat - the ability to communicate in real- time to a customer service operator via instant messaging - has now become well established as a mainstream way for customers to talk to their telecoms service provider in the UK. BT offers chat for business customers, Three Mobile uses chat for billing queries, while T-mobile customers are able to use chat for technical, sales, billing and coverage advice.
Rackspace Windows servers now generally available -- August 17, 2010 Rackspace Hosting, the world's leading specialist in hosting and cloud computing, announced last week the general availability of its Cloud Servers for Windows offering. The new service delivers a highly scalable environment ideal for Windows-based hosting, testing and developing applications and supporting the high levels of traffic required for launching online gaming platforms or the next social networking phenomenon.
Freescale and Indesit demonstrate Smart Grid washing machine -- July 27, 2010 Freescale Semiconductor and Indesit Company recently demonstrated a Smart Washer that can regulate its own energy use based on cost and availability at the Freescale Technology Forum in Orlando, Fla.
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