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Mobile Wireless Expo 2007

The pros and cons of dual-mode phones

Carriers, vendors lukewarm to device potential in enterprise space

      

Dual-mode phones that seamlessly hand off calls between mobile and Wi-Fi networks can benefit enterprises with solid wireless infrastructure. On the other hand, the devices, which are becoming more readily available, are neither a tremendous benefit nor the gateway to fixed-mobile convergence (FMC) that some advocates suggest.


In total, vendors and carriers at two panel sessions at the Mobile Wireless Expo in New York City were basically tepid about the impact dual-mode devices will have on enterprise communications.

“We’ve looked a dual modality … (but) we’re just not ready to do that yet,” said Brian Gregory, product marketing manager for VoIP and Fixed-Mobile Convergence at Sprint Nextel, speaking at a panel called “Building Converged Solutions." Among other drawbacks for a carrier handing traffic over to a fixed wireless network are concerns about “quality of service and us being able to isolate problems. For now we’re in a wait and see mode.”

Even with those problems, “in-building readability leveraging the Wi-Fi network becomes a real benefit,” said Lynn Lucas, director of Human Network@work at Cisco Systems, speaking at the same panel. Lucas agreed that QoS “is a key issue” but pointed out that it “does very much depend upon the design of the wireless network.”

“The first order of business is to provide pervasive coverage of your facility,” agreed John DiGiovanni, vice president of marketing at Xirrus Networks, speaking at a panel called VoFi: Technologies and Strategies. VoFi is new terminology referring to voice-over-Wi-Fi networks.

DiGiovanni said he supported the move to 802.11n Wi-Fi to provide greater bandwidth and more coverage and leverage channel bonding using spectrum in the 5 GHz range to gain even more bandwidth for multimedia applications that include voice.

“This is the future,” he said.

The present, however, still leaves businesses with several choices: limit the use of cellular devices by employees, which is becoming less appealing as more workers depend on mobile devices and mobile package rates fall; improve the cellular coverage within the building using femtocells or other sometimes expensive emerging technologies; or leverage the in-building Wi-Fi network.

“I wouldn’t wait for ‘n.’ Don’t wait to deploy it,” said Isabelle Guis, senior manager, mobility solutions at Cisco, speaking at the VoFi panel. “The earlier you can take advantage of your wireless LAN for data and for voice, the better.”

FMC, everyone agreed, is the end game, and “voice is one component, but there are also benefits on the data side you want to consider,” Guis said.

Sprint Nextel has and is pushing hard on IMS as a key component in mobile peering, said Gregory who said the carrier is “really into the game as it relates to FMC … it’s step 1.0 of a 10-step process.”

Verizon, too, is ready to move on into the converged space seeing FMC as an “evolutionary process,” said Kelly Brown, marketing manager of Verizon Business product marketing, speaking at the converged solutions panel.

Verizon, she said, is “letting the consumer drive this” using its existing IP network. “The next phase is to look at how we enhance that.”

The next phase for dual-mode phones is to see how they fit into the overall network.

“We’re all looking at how we can make this go mainstream,” said Ben Guderian, vice president of product management at Polycom during the VoFi panel. “Now we can start thinking bigger.”

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