It is a well-known fact that it is much cheaper to retain an existing customer than acquire a new one. But in todays demanding and fickle market, where one tariff change or negative customer service interaction could lose you a customer, how can you keep your customers engaged, satisfied, and most importantly spending on your network? Telecoms IQs Churn and Customer Value Management in Telecoms will address the key challenges facing the operator community today!
The ever increasing rise of the smartphone has rapidly changed the once straightforward mobile network. Users are suddenly downloading large volumes of data over their phones and other devices, causing mobile operators to frantically search for new solutions to help their networks handle the increased data traffic.
Canada’s Rogers Communications has introduced a new consumer-oriented M2M service allowing consumers to engage with brands while they are shopping through the use of mobile offers, applications and payments technology.
Branded Mobile Shopper, the service is being trialed by RioCan (Toronto, Canada), Canada’s largest owner of shopping centers, in a number of Ontario-based shopping centers.
U.S. mobile operator AT&T said on Monday it was not planning to take over Britain's Vodafone, making its intentions clear after a request from the takeover panel following months of speculation.
The statement to the London Stock Exchange rules out the second-largest mobile service provider in the United States from buying Vodafone (Newbury, UK) for the next six months. However the group can still make an offer if Vodafone's board agrees to it, or if a third party enters the fray.
Ericsson, the world's biggest telecom network equipment maker, and Samsung Electronics Co have reached a deal to end all patent-related legal disputes.
Ericsson (Stockholm, Sweden) said on Monday the agreement included an initial payment and royalty payments from Samsung (Seoul, South Korea) for the term of the multi-year license agreement and would affect Ericsson's operating cash flow at the beginning of 2014.
Vodafone Hutchison Australia (VHA) is set to replace departing chief executive Bill Morrow with Inaki Berroeta, who currently heads up the Vodafone Group’s business in Romania.
In a statement, the operator said that Berroeta would take over from Morrow on 1 March, with Morrow to stay on until the end of March to ensure a smooth transition takes place.
After that, Morrow will leave the Vodafone Group to take charge of NBN Co, the government-backed operator that is deploying a high-speed network across Australia.
Saudi Arabia's Mobily will start leasing its mobile phone network to a new operator to launch a rival service in the first quarter, an executive said, kicking off the biggest shake-up in the kingdom's telecommunications market in six years.
The Saudi telecom regulator, in a move to increase competition, has required the three mobile operators - second-biggest Mobily (Riyadh, Saudi Arabia), leader Saudi Telecom Co (STC) (Riyadh, Saudi Arabia) and Zain Saudi (Riyadh, Saudi Arabia) - to provide wholesale capacity to new operators that have no networks of their own.
Mexico's telecommunications regulator, which is investigating the market power of billionaire Carlos Slim's America Movil, could boost competition by declaring the mobile phone company dominant, a rival operator said on Friday.
Iusacell (Mexico City, Mexico), the country's third-largest mobile operator by number of customers, would benefit if the Federal Telecommunications Institute (IFT) declares America Movil (Mexico City, Mexico) and its fixed-line subsidiary Telmex dominant.
Mr. Gopal Saxena(CEO, BRPL) invite you to Delhi, India for the forth coming conference, the 4th India Smart Utilities Week, scheduled from Sep 16-18, 2014. This Conference will bring together utility engineers, policy makers, regulators and service/ solution providers from around the world who are engaged in smart grid and AMI. With the release of smart grid road map of India along with smart meter specification, Indian Utilities will have lot of activities in the field of smart grid and smart metering.
1) Big Data Analytics : Understanding the importance and feasibility of big data analytics and how key challenges and risks are mitigated by big data implementation