AT&T Q2 performance beats expectations, despite exclusive iPhone loss

Reuters

One of the U.S.’s big two carriers, AT&T Inc (Dallas, Texas, U.S.A.) posted better-than-expected subscriber growth for the second quarter, pushing its profits and sales past Wall Street estimates despite the loss of exclusive U.S. rights to sell the Apple Inc iPhone.

AT&T, which is seeking approval to buy T-Mobile USA for $39 billion, added 331,000 net subscribers in the quarter, compared with the average expectation for 91,000 from seven analysts contacted by Reuters.

T-Mobile USA to offer unlimited data plans

Reuters

Wireless telecom firm T-Mobile USA (Bellevue, Wash., U.S.A.) said it will begin offering unlimited data service plans starting July 24. The unlimited plans will be available with a two-year agreement for new and existing customers.

T-mobile said the plans offer single-line and multiline options with a range of price points for talk, unlimited text and unlimited data with 2 gigabytes (GB), 5 GB or 10 GB of high-speed data-- with no data overage charges.

Telenor, Vodafone predicted to outperform other telecoms in Q2 results

Reuters

Telecommunication providers Telenor (Fornebu, Norway) and Vodafone (London, England) are expected by analysts to outshine their European telecom peers as the sector struggles with weak economies and forced price cuts.

Analysts are braced for a slew of poor second-quarter results, starting with Nordic operator TeliaSonera on Wednesday.

TeliaZonera reported a net income decrease of 26% year-on-year to $591 million in the second quarter of 2011. However, the company did report an organic revenue growth of 3%, which is in line with its forecast for the year.

Vodafone says femtocell safe, despite hacker claims

Last week The Hacker’s Choice (THC), an independent security research group, claimed that Vodafone’s (London, England) mobile network was not secure from hackers.

According to THC’s blog, there is a problem with Vodafone’s Sure Signal femtocell, which uses broadband to give 3G mobile phones better coverage when indoors. THC claims that it can turn the femtocell into an interception device to listen to, and record conversations, as long as the femtocell is within 50 meters of the mobile phone.

France Telecom makes bid on DR Congo mobile operator

Reuters

France Telecom is weighing a bid for the fourth-largest mobile operator in the Democratic Republic of the Congo, as part of its effort to expand in fast-growing markets in the Middle East and Africa.

A deal for Congo-China Telecom (CCT), still being negotiated, would involve buying a 51% stake owned by Chinese telecom vendor ZTE , and the 49% that the national government has put up for sale.

China Telecom plans to launch iPhone

Reuters

China Telecom (Beijing, China) plans to offer its 106 million subscribers the Apple Inc (Cupertino, California) iPhone by the end of 2011, sources said on Wednesday.

The move would help China Telecom, the smallest of the country's three telecommunications operators, establish more 3G users in a competitive market. China Telecom operates the country's largest fixed-line network and is a relative newcomer to the mobile market.

Huawei increases smartphone shipment target to 20 million

Reuters

Huawei Technologies Co Ltd (Shenzhen, P.R.C), a manufacturer of handsets and network equiptment, aims to ship 20 million smartphones this year, an executive said on Wednesday.

In April, Huawei said it expected to ship between 12 million and 15 million smartphones, which run on Google's Android operating system. Last year, it shipped 3.3 million units.

Outsourcing: transforms telecom customer service from cost to profit

The changing landscape of customer care presents both challenges and opportunities

Maintaining customer satisfaction while creating efficient savings is crucial for telecom service providers, especially during a period of economic uncertainty. As every provider knows, meeting the service expectations of customers is critical.

Even if a customer’s experience has been largely neutral or positive, it is the few negative experiences that will stick in his mind. Telecom service providers can’t afford to neglect the impact of negative customer experiences associated with services.

Verizon drops unlimited smartphone data plan

Reuters

Verizon Wireless (New York, N.Y.), a mobile service provider, will stop offering new customers unlimited data service plans starting on Thursday.

According to a Verizon spokesperson, Brenda Raney, existing customers can continue to use the unlimited plan they are already on, new customers will have to use one of the new data plans.

On the new data plans Verizon Wireless plans to charge $5 more per month than AT&T Inc, which stopped offering unlimited data services last year.

Samsung asks U.S. to ban iPad, iPhone imports

Reuters

Technology company, Samsung (Seoul, South Korea) asked the U.S. International Trade Commission to ban the importation of Apple's (Cupertino, CA) iPhones, iPads and iPods, following its dispute with Apple.

The filing, dated Tuesday, says Apple's iPhone, iPod digital music player and iPad tablet infringe on five of Samsung's patents involving telecommunications standards and user interface inventions.

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