The Future of Mobile is All About the Customer

New players threaten to turn the industry on its head and tap into a generally unhappy customer base

The current model for mobile operators is not working: two-year strict contracts, poor online experiences and highly inconsistent in-store customer interaction models are not going to keep mobile customers coming back for more. Today’s customers are empowered to make quick decisions based on the level of service they’re getting – and they expect a lot. If their service expectations aren’t being met, they will look to the next provider and take their business elsewhere, and the strict parameters set by mobile operators to lock their business in isn’t going to work for much longer.

Sony says bracing for smartphone slowdown after sensor sales dip

Company struggling to compete with rivals Apple and Samsung Electronics Co Ltd

Reuters

Tokyo (Reuters) -Sony Corp , widely regarded as a key supplier of image sensors for Apple Inc's iPhones, said on Friday it was bracing for a slowdown in the premium smartphone market after sales of its sensors fell in the third quarter.

Microsoft's secret weapon for growth in the cloud: email

CEO reporting better than expected 2nd quarter earnings

Reuters

San Francisco (Reuters) - In reporting better-than-expected fiscal second-quarter earnings on Thursday, Microsoft Corp. CEO Satya Nadella touted his company's success in the cloud.

"Businesses everywhere are using the Microsoft Cloud as their digital platform to drive their ambitious transformation agendas," he said.

China smartphone glory days are over as Apple, Xiaomi face tough times

As China's economy grows at its slowest pace in decades, smartphone market becomes saturated

Reuters

HONG KONG/BEIJING (Reuters) - China's smartphone boom may be over, as even Apple Inc grapples with a slowing economy and investor darling Xiaomi Inc struggles to stand out amid intense competition in low-margin handsets.

On Tuesday, Apple reported the slowest-ever increase in iPhone shipments as the Chinese market weakened. That slowdown in the world's second-largest economy is threatening to hamstring consumption across the country.

Samsung Elec warns of difficult 2016 as smartphone troubles spread

Slowing economic growth in China and weaker emerging market currencies are undercutting sales

Reuters

SEOUL (Reuters) - Tech giant Samsung Electronics Co Ltd warned on Thursday of possible weaker earnings this year due to softer sales of gadgets such as smartphones, a trend that is also hurting rival Apple Inc and major chipmakers.

The South Korean firm's warning came a day after Apple shares fell more than 6.5 percent, the biggest percentage drop in two years, as the iPhone maker forecast its first quarterly sales drop in 13 years.

Ericsson's cost cutting regime helps it meet forecasts

Focus on lifting profits by paring costs as demand shifts to upgrades of existing capacity

Reuters

STOCKHOLM (Reuters) - Swedish mobile gear maker Ericsson said it is ready to cut more costs if needed after lower expenses, patent fees and a sales recovery in China helped it meet forecasts for quarterly operating profit on Wednesday.

Ericsson's focus on lifting profits by paring costs comes as demand in its biggest markets shifts to upgrades of existing capacity rather than building new, next-generation networks.

Qualcomm forecasts weak profit as demand slows for mobile chips

Weak outlook comes a day after Apple forecast its first quarterly revenue drop in 13 years

Reuters

(Reuters) - Qualcomm Inc forecast current-quarter profit below analysts' expectations as demand weakens for its chips used in mobile devices in a slowing market.

The company, whose customers include Apple Inc, said it expected its mobile chip shipments to fall by 16-25 percent in the second quarter from a year earlier.

Qualcomm also expects 3G and 4G device shipments to decline by 4-14 percent, hurting its licensing revenue.

Sprint loss shrinks on cost cuts, user gains; shares soar 22 percent

After two years of declines, new customer sign-up volume was helped by discounts

Reuters

(Reuters) - Sprint Corp, the No. 4 U.S. wireless carrier, on Tuesday posted a smaller-than-expected quarterly loss and raised its earnings outlook, helped by a cost-cutting drive and a boost in subscribers, sending its stock up as much as 22 percent.

Sprint shares soared to a session high of $3.08 before receding to $3.01 in the afternoon, still up more than 19 percent on the day. Those gains nearly erased the 21 percent fall in the stock in 2016 through its close on Monday.

AT&T revenue below forecasts, shares fall

No. 2 U.S. wireless carrier added fewer customers than a year ago due to stiffer competition

Reuters

(Reuters) - AT&T Inc, the No. 2 U.S. wireless carrier, said fourth-quarter revenue grew less than expected as it added fewer mainstream wireless customers than a year ago due to stiffer competition from rivals.

The company's stock fell about 2 percent.

AT&T had 526,000 net new postpaid customers, down 38.4 percent from 854,000 a year earlier. For its prepaid service, the company had 469,000 net new customers, it said on Tuesday.

Verizon adds 1.5 million new monthly users; revenue beats estimates

Like its rivals, Verizon has switched two-year customer contracts to monthly plans

Reuters

(Reuters) - Verizon Communications Inc on Thursday reported higher-than-expected revenue for the fourth quarter as heavy promotions helped it counter aggressive offers and discounts from rivals and win new users.

Shares of the No. 1 U.S. wireless phone service provider, whose profit edged past analysts' estimates, rose 2.7 percent to $45.63 in morning trading.

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