Leveraging mobile analytics to optimize business processes

Mobile analytics moves operators from hindsight to foresight

Mobile messaging traffic continues to experience explosive growth and for this reason the wireless sector faces the specific challenge of staying on top of business imperatives in the face of a massive data volume. It is not only vital for mobile operators to gain insight into mobile messaging traffic to improve service quality, but also for companies looking to optimize their customer relationships. This article will explore the challenges mobile operators are facing and discuss how new analytics solutions work to help solve those issues.

4G and the rise of subscriber-optimized charging

When everyone is super, then no-one Is

If you've ever seen the film The Incredibles, you may remember a line from the arch villain Syndrome: "When everyone is super, then no-one is."

Ericsson to acquire Telcordia

Ericsson (Stockholm, Sweden), a vendor of telecommunications technology and service, Tuesday announced that it has reached an agreement with Providence Equity Partners, LLC and Warburg Pincus to acquire 100 % of the shares of Telcordia (Piscataway, N.J.), a company that develops mobile, broadband and enterprise communications software and services, for $1.15 billion. Closing is anticipated in Q4 2011 with full effect in Q1 2012.

This will be Ericsson’s second major acquisition in recent months, having just recently acquired the M2M service platform of Telenor Connexion in April.

Customer experience management and the demand for mobile data services: Tekelec one-on-one

Thanks to a boom in mobile devices and the popularity of mobile data services, customer appetite for mobile bandwidth is growing. The challenge for mobile operators is that demand is outpacing revenue growth, creating a gap that threatens the technology's economic promise. TelecomEngine spoke with Lane Liley, Director of Product Management at Tekelec, to discuss how customer experience management, among other strategies, might provide a way for operators to stay profitable while keeping their customers happy.

Focusing on your subscribers in a mobile broadband world

The convergence of technology, devices and content has ushered in a sea change in mobile communications. A growing breed of access devices is changing how people communicate by enabling an “always-on,” connected experience. Media-rich applications are supplanting basic voice services. And, Internet protocol networks are replacing circuit-switched networks to provide the bandwidth and speed to support today's interactive lifestyle.

TM Forum Highlight: New BSS/OSS products stress dynamic management (read cloud)

There were plenty of new BSS/OSS and CRM products to be found at the TM Forum Management World conference in Dublin last week, as software providers scrambled to offer new weapons that will allow carriers to hunt revenue opportunities in Cloud Services (among other places). Just some of the new product introductions included…

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Whether you’re interested in cable, cloud services, government and defense, Frameworx or all of the above, the specialist networking activities at Management World 2011 are the place for you to mingle with your peers and with TM Forum subject matter experts.

Open launches product suite to support MVNO/ MVNE schemes

Open Systems Corp., a provider of Business and Operations Support Solutions (BOSS) for telecommunications and public service companies, has a new SmartFlex Mobile BOSS solution suite to support mobile and virtual operator management.

For these operators and their enablers, who do not own networks and need to reach agreements with existing companies to offer and distribute their services, SmartFlex can provide a preconfigured platform that is ready to operate and support MVNO and MVNE schemes, according to Open's press release.

Oracle's Rapid Offer Design and Order Delivery solution is first to achieve new TM Forum Frameworx Solution Certification

Oracle today announced that its Rapid Offer Design and Order Delivery solution is the first to complete the new TM Forum Frameworx Solution Certification process.

TM Forum is an industry association focused on enabling best-in-class IT for service providers in the communications, media and cloud service markets.

The TM Forum Solution Certification awarded to Oracle’s Rapid Offer Design and Order Delivery solution demonstrates full conformance to the leading industry standards of Frameworx 10 from the TM Forum, down to Level 3 processes.

TM Forum Catalyst explores monetization and assurance of cloud computing services for service providers

Comptel Corporation, vendor of dynamic Operations Support System (OSS) software, today announced a second phase of its Enhanced Cloud Service Management Catalyst initiative that will explore how communications service providers (CSPs) can develop, monetize and assure a portfolio of innovative and unique cloud computing-based services like hosted video conferencing.

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