6th Annual Customer Experience Management in Telecom Summit

Date
Start Date: 
Tuesday, April 8, 2014
End Date: 
Thursday, April 10, 2014

Germany:

In a highly competitive and saturated market like Telecoms, customer retention is a business necessity. Here you will discover why customer experience, not discounts or bonuses, is the key to reducing customer churn. Listen to over 15 case studies from Deutsche Telekom, Orange, Telefonica, Ooredoo, TDC, Liberty Global and others on topics such as customer centricity, brand customer experience, Big Data, social media, NPS and much more. 

Learn to leverage the voice of the customer, gain real customer experience ‘secrets’, optimize your contact centers, move from the traditional to the digital, empower your agents with the data they need and separate yourself from the competition. 

Be different, be better! Drive your CEM! 

 

ArticleTools