Amdocs launches M2M and cloud-based connected home services

Amdocs, a provider of OSS software and services, last week announced the launch of two new services – the Amdocs Machine-to-Machine (M2M) and Connected Home services – that enable service providers to quickly enter the connected devices market.



Amdocs, a provider of OSS software and services, last week announced the launch of two new services – the Amdocs Machine-to-Machine (M2M) and Connected Home services – that enable service providers to quickly enter the connected devices market.


Amdocs M2M service is a pre-packaged, pre-configured end-to-end service based on technology that allows service providers to quickly onboard and support partners offering M2M applications such as smart utility meters, connected electrical vehicles and connected wellness.


The real-time M2M service can support multiple business models including converged, prepaid and postpaid and complex M2M value chain, handling a wide variety of services and large volumes of devices, says Amdocs.


Rapid onboarding of M2M applications is due to predefined, easily configurable partner templates for tariff plans, business processes, access profiles and user-interfaces, according to Amdocs. The service can also change business processes, portals and tariff plans in a matter of minutes.


Amdocs Connected Home service is a cloud-based service that enables service providers to launch pre-packaged home and business services such as remote security, energy, health and multimedia. This out-of-the-box service can reduce service provider development times and back-office investment costs such as service on-boarding, inventory control, billing and customer care.


The Connected Home service can be integrated with existing business and operational support systems (B/OSS) and core network elements.  Amdocs Connected Home solution can allow service providers to increase revenue by up to 5%, says the company.


“We expect to see interest for these solutions across North America and Europe,” says Rebecca Prudhomme, Amdocs vice president for product and solutions marketing.


Cellular M2M connections are forecast to grow from 135 million in 2011 to 2.3 billion by 2020, according to Machina Research (London), whilst research from research firm Parks Associates (Dallas, Texas, USA) shows a great potential for service providers in the emerging connected home market. For example, 12% of US consumers and 9% of Western European consumers are highly interested in home security and home automation, and 19% of Western European consumers are highly interested in an energy monitoring service.


“With their large subscriber bases, existing marketing channels and retail presence, service providers are well positioned to win a significant share of the connected device markets,” said Kurt Scherf, Vice President and Principal Analyst at Parks Associates.